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Appointments:
- One appointment per time slot per staff or operator
- Multiple languages are available to display appointments - English, Spanish, French, Russian etc The languages are available for the front-end only. The e-mail and the database records are still in English
- Week view with color codes to identify open or booked appointment slots
- A time out feature allows an appointment to be temporarily reserved whilst the user makes his/her chosen booking. This prevents a quicker user from "stealing" an appointment from under someone's nose
- Confirmation e-mail is sent to the customer upon creating an appointment. A similar notice is also sent to the staff/operator e-mail address
- Customer information is saved in the database so there will be no need to reenter the information again when the customer needs to make another appointment at some other time. This is a convenience that is praiseworthy.
- It is very easy to make appointments in case of multiple staff/operators as can be seen in the demo
- Relevant information can be collected online during the appointment creation thereby eliminating additional paperwork when the customers come in for their appointments. This information is sent by e-mail as soon as the appointment is created
- Services and duration are used to make appointments
- Multiple staff members or operators or multiple locations possible. Customer will be able to choose a staff member or operator
- Setup buffer period within which appointments cannot be made. For example appointments can be made after 1 week buffer period
- Lunch hour can be blocked from available times
- View only days that the office opens. For example the scheduler can show Monday to Friday for a business that does not open on weekends.
- Unlimited appointments
- Unlimited customers
- Unlimited advance scheduling
Customer/Client User Interface:
- Customer can schedule appointments at any convenient time 24/7/365
- Setup an account only once, use the same login all other times
- View and modify customer profile/information
- Login to customer account to manage customer appointments
- Historical view of all appointments made online
- Ability to edit and cancel appointments online within the permissible period
- Canceled appointments can remain visible or removed from display if desired
Staff / Administrator Interface:
- The Administrator’s interface has an appointment overview that can be displayed weekly and browsed through week by week. The administrator can manually enter, cancel, modify or delete appointments
- Appointment block bookings, such as business closure for holidays, illness etc. can be reserved easily in one operation
- Database management and maintenance can be carried out in the administrator’s interface
- Customer and appointment details and history can reviewed
- New customers can be created by the administrator
- Print appointment snapshots for a selected range of time.
- Appointment details and views can be printed
- Database search by last name, date range, e-mail, customer number and sorted by several
- Results of database search can be expanded to show details
- Results can be printed
- Optional feature to export data to Microsoft Word (.doc) or comma seperated values (.csv) formats (Excel or other databases)
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